My resume online

Maxwell Tonderai Nyamajiwa

Mobile: 076 014 3905 Tel: (011) 8864720,

tonderaimaxwell@yahoo.com

http://maxwellcv.wordpress.com

http://maxwellnyamajiwa.blogspot.com,

Career Objective

I look forward pursuing a career in a service oriented corporate environment and use my administrative and human relations skills. I intend to work in an organization that strives for excellence in productivity and the growth of its people.

Career summary

My BA Honours (Sociology) and also Bachelor of Social Sciences majoring in Psychology and Sociology, have exposed me to a diverse range of work situations that have developed my analytical and communication skills. These skills have made it possible for me to be innovative in carrying out administrative tasks, plan and implement programmes and projects.

As a Customer Service agent, I have developed strength in areas of customer liaison, public relations, character and conflict management. The position also enhanced my awareness on the corporate environment and organizational culture.

The Lecturing experience greatly improved my planning, prioritization and communication skills. I developed skills in mentoring, training individuals and facilitating personal growth.

Through working as a Survey Research Assistant, I manage to think creatively and present my ideas professionally. I also developed synthesizing skills through transforming unrelated ideas and concepts into a coherent unity of information.

Professional Experience

Edgars Consolidated Stores Limited (Edcon) Nov 2005- To Date

Edgars - Randburg (Part-Time)

Service Centre Operator

Credit application processing

Development of customer relationships

Marketing financial services & Sales Promotions

Receiving and accounting for cash received, balancing daily

Enrollment of policies and administering of claims

Central College of Business Studies, Johannesburg, Jan 2007 To April 2007

Lecturer

Provision of academic support to students

Preparation of study materials

Courses :

Business communication

Marketing

Criminology

University Of Witwatersrand, Johannesburg -Aug 2005- Nov 2005

Tutor: Sociology Of Third World -3rd Years

Provision of academic support to third year Sociology students

Preparation of discussions materials

Africa University, School Of Health Sciences - Oct 2004-Jan 2005

Research Survey Assistant –Orphans and Vulnerable Children (Ovc’s)

Designing questionnaires,

field-testing of survey tools

Data analysis & report writing

Planning & implementing projects


Qualifications

University Of Witwatersrand, Johannesburg Jun 2005- To Jun 2006

Bachelor Of Arts Honors (B A)(Sociology)

Africa University, Mutare Aug 2001- May 2004

Bachelor Of Social Sciences (B Soc sc)

Majors: Psychology & Sociology

Course work includes: Personnel (HR) & Consumer Psychology, Advanced Research

Service Centre Operator Certificate (Tool Box) (Edcon) Sept 2005

Customer service

Sales and merchandising

Balancing & Maintaining cash float

Special Achievements and Honors

Project Coordinator for Orphans and Vulnerable Children (Ovcs) survey research (2004)

Chairperson for Fellowship of Christian Students Unions - Africa University (2003)

President of Africa University Association of Catholic Students (2004)


Transferable Skills

Planning, implementation of programmes and projects

Ability to multitask, plan and prioritize

Administrative skills and financial management

Tutoring and education support

Facilitation, consulting and strategic management

Interpersonal skills, team work abilities

Knowledge of current Labor Legislation, policies and procedures

Advanced computer literacy, Windows XP, Windows 2000, Power Point, and Excel


Referees: Available on request

My links

http://adammukendi.blogspot.com
http://beautykatongo.blogspot.com
http://ijeomaublogcreativity.blogspot.com
http://mbuso.blogspot.com
http://nkgodi.blogspot.com/
http://susanarthur.blogspot.com
http://susanwamwangi.blogspot.com/
http://temiadewunmi.blogspot.com
http://thblaser.blogspot.com
http://thembanyauza.blogspot.com
http://valentintassev.blogspot.com/
http://mainamutonya.blogspot.com/

Sustainable development: A Business imperative

In South Africa more companies are adopting the concept and notion of sustainability. Nowadays, many companies are being called to contribute to the sustainable development of the societies they operate in. Mr. Kuseni Dlamini, the Executive chairman of Richards Bay Coal Terminal (RBCT), in his exposition on Globalization, notably pointed out that the core context is to integrate and reconcile economic with the environmental and social concerns.

In the discussion on the corporate role in sustainable development it came out that, in the recent years, major corporations are giving prime emphasis on ‘sustainability’ as a business imperative. Such sustainability is created through strategic partnerships with stakeholders among these being the government, private enterprises and communities. The business and Social Sector Partnerships are fundamentally essential in creating corporate images and value for companies. However this requires deep-seated changes in corporate philosophy and marketing strategies.

More than just a cup of coffee

Many are the times we leave the comfort of our homes to have a cup of coffee a in the company of a beloved one in an up-market coffee shop. The essence behind this usually goes beyond just a cup of coffee but to have a shared experience. As Aki Kaliatakis delightfully pointed out in his profound exposition on customer care, it is not the product that matters most but the experience one has with the product. Such an experience entails the ability to reach out and make a difference.

In my past work as a customer service agent, I learnt that, it is when customers experience frustrations and aggravation that I also have and incredible golden opportunity to create loyal relationships. Loyal relationships are created by means of acknowledging and giving customers a special treatment that makes them feel unique through seeking their opinion. However it requires some element of humility and assertiveness to generate a sense of family among valuable customers.

My reflections on Johannesburg housing Company developments initiatives

The work being done the Johannesburg Housing Company (JHC) is remarkable. The Development manager, Anton Gollub, gave us an exposition on social housing development and the regeneration of the Johannesburg inner city. The social housing programmes are playing a pivotal role of addressing the deeply intertwined extraction of social and physical decay that had envisaged Central Johannesburg. Community development and social sustainability are key components in the organisation’s mission. Above responding to the housing needs, the organisation facilitates social support services such as after school homework programmes, inter building sports games, community crèches, cultural events, HIV and AIDS among other initiatives.

As someone who is passionate about issues relating to Corporate Social Responsibility, I learnt some important insights. I got to realise that the concept of social capital parallels that of financial capital. In such a context the concepts social capital incorporates not only the provision of financial and physical assets but also a whole range human and social resources that enables people to bring to bear some control over their own lives by enabling them to finding solutions to the problems they encounter and be able to participate fully in the larger society in meaningful and effective ways.

The under world of crime

Over the past week as I was going through some journals, it came to my attention that there is a general rise of white collar crimes. These are crimes which involves the penetration of business transactions by corruption, involving kickbacks, fraud and extortion in the developed and developing world. It is an endemic problem, which is believed to be costing countries of billions, with countries in the Sub- Sahara Africa being by and large immensely affected. However in South Africa although crimes of that nature do not receive the focus accorded to violent, interpersonal street crimes for various reasons. The recent developments in both private and public institutions highlight the need to declare serious economic offenses as priority crime.

My career profile

Career objectives

I look forward pursue a career path that demonstrates growth and challenge in my chosen field of specialization. I intend to work in a corporate environment that strives for excellence in productivity and the growth of its people.

Career summary

My BA honours (Sociology) and also Bachelor of Social Sciences majoring in Psychology and Sociology, have exposed me to a diverse range of work situations that have developed my analytical and communication skills. These skills have made it possible for me to be innovative in carrying out administrative tasks, plan and implement programmes and projects.

As a Customer Service agent , I have developed strength in areas of customer liaison, public relations, character and conflict management. The position also enhanced my awareness on the corporate environment and organisational culture.


The Lecturing experience greatly improved my planning, prioritisation and communication skills. I developed skills in mentoring, training individuals and facilitating personal growth.

Through working as a Survey Research Assistant, I manage to think creatively and present my ideas professionally. I also developed synthesizing skills through transforming unrelated ideas and concepts into a coherent unity information.

Walking the talk in the Corporate world

In my quest for conceptualizing the notion of Corporate Social Responsibility in the South African context, there is a realization that stakeholders need to walk the talk. The notion of corporate social responsibility has been a subject of criticism. Many critics postulate it as a form of lip services in which there are more words than action. South Africa is characterized by a strong modern, skilled and well capitalized production economy that is co-existing with informally, unskilled and marginalized sub economies. There is a great need to incorporate these two economies into a formidable force. This requires the bringing of people from the informal sector into the mainstream economy. Such a notion can be realized by initiating the concept of Enterprise development, which aims at encouraging sustainable economic development through provisions of access to information, advice and support. It is however necessary to foster a community environment that is supportive to entrepreneurship initiatives. The enterprise facilitator concept is a bottom up approach to development that recognizes the potential of individuals’ ideas and develops them into self-supporting enterprises. The private sector in partnership with the government can provide a nurturing environment in which promising entrepreneurship initiatives can thrive.

A Community of Practice

A community of practice is very vital in coming up with solutions after a strong and effective mind mapping. The mind mapping session conveyed the notion that every nugget of information counts and where two or more people are sharing ideas criticism is bound to be there and it is very effective in coming up with perfect solutions. The opportunity of working in teams helped to bring up different schools of thought and this helped coming up with an ultimate rich table of ideas. Team members made it a point that no stone was left unturned when we were carrying out the team activity. There was no competition per se but there were actually different hands contributing alternative ways of killing a cat.

Corporate Social responsibility

I am passionate about sustainable development and corporate issues. I do believe that the corporate sector has an enormous role to play in sustainable development. Sustainable development is basically the ability to meet the present demands without compromising the ability of meeting future needs. This however, focuses on achieving integration of economic, environmental and social imperatives. Corporate Social Responsibility considers the interest of employers, employees, shareholders, customers and the public at large. In the South African context an organization should consider aspects relating to skills development, equity, HIV/AIDS, and the sustainable development of especially marginalized communities to mention just a few.

A Navigation of New Horizons

The training programme is exceptionally stimulating and informative. It is providing an indispensable platform for the transition from academic circles into the realistic world of work. The introduction to the world of blogging places oneself on the line, where every little bit counts. It is a process that translates thinking into action. All inherent thoughts are put down to paper in a chronological order. As diary on line, a blog provides me with a personal space, which is a stamp of identity, that is imperative in strategic personal marketing.

After the completion of my profile

After completing the personal profile, I felt that the process initiates some degree of creativity, openness and flexibility.

My first experience in Blogging

The blogging process although difficult at first, it initiates creativity. The creation of a personal profile provided a reality check and an enlightenment encounter.